Last Updated: March 26, 2025
1. Introduction
Welcome to Pinnacle Knowledge Learning Centre (“we,” “us,” or “our”). We are committed to protecting the privacy of visitors to our website, https://pklearningcentre.com/ (the “Website”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).
This policy applies to data collected through our Website, particularly via our contact form.
2. Information We Collect
We collect personal data in the following ways:
- Information You Provide Voluntarily: When you use our contact form to send us an inquiry, you typically provide us with personal information such as:
- Your Name
- Your Email Address
- Your Phone Number (optional/if requested)
- The content of your message/inquiry.
- Information Collected Automatically: Like most websites, we may automatically collect certain technical information when you visit our Website. This may include:
- Your IP address
- Browser type and version
- Device type
- Pages you visit on our site
- Time and date of your visit
- Time spent on pages This data is generally used for website analytics, security purposes, and to improve user experience. It is often aggregated or anonymised.
3. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Respond to Your Inquiries: Primarily, we use the information submitted through the contact form to understand your query and respond to you directly via email or phone.
- To Improve Our Website: We may use automatically collected data to analyse website traffic, understand how visitors use our site, and make improvements to its functionality and content.
- For Security and Maintenance: IP addresses and browser information may be used to maintain the security of our Website and diagnose technical problems.
- To Comply with Legal Obligations: We may use or disclose your data if required by law or legal process.
4. Contact Forms
When you submit information through our contact form (e.g., using Contact Form 7), the data is typically sent directly to our designated email address to allow us to respond. We generally do not store these submissions on the website’s database unless necessary for technical reasons or if using specific plugins for storage (which we will identify if applicable). We may use spam protection services (like Akismet or Google reCAPTCHA) to filter submissions; these services may process submission data according to their own privacy policies.
5. Cookies
Cookies are small text files stored on your device when you visit a website. Our Website may use cookies for:
- Essential Functionality: To ensure the website works correctly.
- Analytics: To help us understand website traffic and usage patterns (e.g., via Google Analytics). These cookies collect information anonymously.
You can manage or disable cookies through your browser settings. However, please note that disabling essential cookies may affect the functionality of the Website. As we do not have user login or commenting features, we do not use cookies for those purposes.
6. Embedded Content from Other Websites
Our Website may include embedded content (e.g., videos from YouTube, maps from Google Maps). Embedded content from other websites behaves in the exact same way as if you visited the other website directly.
These external websites may collect data about you, use their own cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, especially if you have an account and are logged into that external website. We recommend reviewing the privacy policies of these third-party websites.
7. Who We Share Your Data With
We do not sell, trade, or rent your personal data to others. We only share your data in limited circumstances:
- Service Providers: We may share data with third-party service providers who assist us in operating our Website, such as hosting providers, email delivery services (for contact form responses), analytics providers (like Google Analytics), and spam detection services. These providers are obligated to protect your data.
- Legal Requirements: We may disclose your data if required to do so by law, court order, or other governmental authority.
8. How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact Form Submissions: Information submitted via the contact form is retained as long as needed to address your inquiry, for necessary follow-up communication, and for our internal record-keeping, or as required by law.
- Analytics Data: Automatically collected data for analytics is typically retained for a standard period defined by our analytics provider (e.g., 14-26 months) or as configured by us, usually in an aggregated or anonymised form.
9. Your Data Protection Rights
Under the PDPA, you have certain rights regarding your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can request that we correct any inaccurate or incomplete personal data we hold about you.
- Right to Withdraw Consent: You can withdraw your consent for us to collect, use, or disclose your personal data at any time (though this may affect our ability to respond to your inquiries).
To exercise these rights, please contact us using the details below. We may need to verify your identity before processing your request.
10. Data Security
We take reasonable administrative and technical measures to protect your personal data from unauthorised access, use, or disclosure. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.
11. Links to Other Websites
Our Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via:
Address: 171 Stirling Road #01-1113 Singapore 140171
Contact form: https://pklearningcentre.com/contact/
Email: [email protected]